UNITY ONE SECURITY
MYSTERY SHOPPER AND EMPLOYEE
IMPROVE YOUR BUSINESS WITH MYSTERY SHOPPERS AND SECRET EMPLOYEE
Unity one security shoppers will enter your establishment, your website’s virtual storefront, or your trade show or event as any customer would, conduct market research, make a purchase or engage your services and report back on their experience and observations. These visits can be customized to suit any scenario.
Alcohol/Cannabis Compliance checks
Audits and Integrity Testing
Customer Service
THE PROCESS IS EASY
Unity One Security will give you a FREE consultation, to find out what your needs are.
Then we will create a custom survey for your business.
You decide on the frequency of shops (monthly, quarterly, or just a one-time.
Our online reporting takes the entire experience and can include photos and video, as well as the complete narrative. These evaluations often see things that are hidden from management and/or CCTV this report will also include our report on our thoughts regarding your security and how to improve where it's lacking.
Clients will receive a . PDF of the results of each shop, in real-time, as it is validated.
Our Unity One Security Shoppers may visit restaurants, pubs or nightclubs, liquor retail stores, hotels, spas, retail stores, fast food chains, banks, gyms, movie theaters, car dealerships or repair shops.
TYPES OF MYSTERY SHOPPING EVALUATIONS:
ONSITE EVALUATIONS
Evaluators will arrive onsite at your location if they were a regular customers and evaluate the following:
- greeting or lack there-of
- cleanliness of the location
- customer service
- product placement, branding and marketing
- employee professionalism – including product/service knowledge
- compliance with provincial authorities – Alcohol, Tobacco, Cannabis Compliance
- problem resolution
- exit remark
PHONE SERVICE AUDITS
Evaluators can call any phone associated with your business (the location, customer support, delivery orders, etc) and evaluate the following:
- how many rings to pick up
- the attendant’s greeting (did they follow the script?)
- was the attendant friendly and engaging?
- brand knowledge and awareness
- problem resolution
- exit remark
ONLINE EVALUATIONS
Evaluators will attempt a purchase or engage services through your virtual storefront, online chat feature, email or mobile app and evaluate the following:
- online safety and security
- ease of navigation
- purchase process from order to arrival
- market research
- customer service
Once the shop is complete, the shopper gets on our Online Report Portal through the mobile app
and submits the report, attaching any photos, audio or video
PDF sent to your email,
