IMPROVE YOUR BUSINESS WITH MYSTERY SHOPPERS AND SECRET EMPLOYEE
Unity One Security Shoppers will enter your establishment, your website’s virtual storefront, or your trade show or event as any customer would, conduct market research, make a purchase or engage your services and report back on their experience and observations. These visits can be customized to suit any scenario.
TYPES OF MYSTERY SHOPPING EVALUATIONS:
ONSITE EVALUATIONS
Evaluators will arrive onsite at your location if they were a regular customers and evaluate the following:
- greeting or lack there-of
- cleanliness of the location
- customer service
- product placement, branding and marketing
- employee professionalism – including product/service knowledge
- compliance with provincial authorities – Alcohol, Tobacco, Cannabis Compliance
- problem resolution
- exit remark